Effective Date: March 2025

Etech Office Solutions ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you interact with our website (etechkenya.com), products, and services. We encourage you to read this policy carefully to understand your rights and our responsibilities regarding your personal data.

1. Information We Collect

We may collect and process various types of personal information, including but not limited to:

• Personal Identifiable Information (PII): Name, phone number, email address, and physical address.
• Account Information: Username, password, and security credentials for accessing our services.
• Transaction Data: Purchase history, payment details, invoices, and billing information.
• Technical Data: IP address, browser type, device type, operating system, and cookies.
• Communication Data: Correspondence via email, phone, or website contact forms, including feedback and inquiries.
• Marketing Preferences: Information about your preferences for receiving communications from us and third parties.
• Usage Data: Pages visited, time spent on our website, and interaction patterns with our services.

2. How We Use Your Information

We collect and process your personal data for the following purposes:

• To process and fulfill orders for our products and services.
• To provide technical support, troubleshooting, and customer service.
• To enhance our website, services, and user experience.
• To send order confirmations, invoices, and service updates.
• To communicate promotional offers, newsletters, and marketing materials (with your consent).
• To ensure security, prevent fraud, and detect malicious activities.
• To comply with legal, regulatory, and tax requirements.
• To improve our advertising, analytics, and business strategies.

We do not use your personal data for automated decision-making or profiling that may significantly impact you without your explicit consent.

3. How We Share Your Information

Etech Office Solutions does not sell, rent, or trade your personal data. However, we may share your information in the following cases:

• With Service Providers: We may work with trusted third parties, such as payment processors, delivery companies, IT service providers, and marketing agencies, to fulfill orders and enhance our services.
• With Legal Authorities: If required by law, we may disclose your data to law enforcement, regulatory bodies, or legal authorities.
• With Business Partners: In case of a merger, acquisition, or sale of business assets, your data may be transferred as part of the transaction.
• With Your Consent: We may share your data with third parties if you provide explicit consent.

4. Data Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted communication channels (SSL/TLS) for data transmission.
• Secure data storage and restricted access to sensitive information.
• Regular security audits and system monitoring.
• Multi-factor authentication (MFA) for account access where applicable.

Despite our efforts, no online transmission or storage method is entirely secure. We encourage users to take precautions, such as using strong passwords and keeping login credentials confidential.

5. Your Rights and Choices

As a user, you have the following rights regarding your personal data:

• Access & Correction: You can request access to your personal data and update or correct inaccuracies.
• Data Deletion: You may request the deletion of your personal data, subject to legal and contractual obligations.
• Marketing Preferences: You can opt out of receiving promotional emails at any time by using the "unsubscribe" link in our communications.
• Data Portability: You may request a copy of your data in a structured, commonly used format.
• Objection & Restriction: You can object to certain processing activities or request limited data processing.

To exercise any of these rights, please contact us using the details provided in the Contact Us section.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience. Cookies help us:

• Recognize returning visitors and provide personalized content.
• Analyze traffic patterns and improve website performance.
• Track marketing effectiveness and engagement.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal requirements, industry practices, or changes in our business operations. Any updates will be posted on this page with a revised effective date. We encourage users to review this policy regularly.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Etech Office Solutions
Address: Ramogi House, 2nd Floor, Room 209, Luthuli Avenue, Nairobi, Kenya
Phone: +254 703 89 89 89
Email: info@etechkenya.com

By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.